Aquarion: Don't Let Phony 'Utility Workers' in Your Home

If someone saying they're from a utility wants to enter your home, then (1) they should almost always already have made an appointment, not just show up at your door, & (2) they should have proper ID cards, Aquarion Water Co. says in this news

Aquarion Water Company has issued a reminder to customers stressing caution when allowing anyone into their home or business for maintenance, especially when no appointment has been scheduled.  Aquarion advises that residents refuse entrance into their home without first seeing photo identification.

“In light of recent cases around the state where criminals posing as utility workers have gained entrance to people’s homes, we want to stress the importance of being careful and conscientious when allowing anyone into private residences,” said Charles V. Firlotte, Aquarion President and CEO.  “Our company follows strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID.  We also encourage any customer who is unsure or has concerns, to call our Customer Service Department.” 

Aquarion Water Company employees and contractors are required to carry company-issued photo identification at all times and to present such identification upon request when entering into a customer’s home.  If a worker cannot produce identification, customers should not allow entrance into their home or business and should immediately contact the police.

Anyone who has further questions or would like additional information about how to identify an Aquarion employee may contact Aquarion Customer Service at 203-445-7310.

Steven DeVaux February 11, 2013 at 02:03 PM
They failed to say that owing a gun is an effective deterrent. Perhaps you should call the police and put on a pot of tea while you wait for the response and the person does whatever it is they want to do. Right?
Donald Borsch Jr. February 11, 2013 at 02:47 PM
Steven, Answering the door with gun in hand is always a great deterrent against ill-meaning criminals. It is for that reason alone that trick-or-treaters avoid my house. Heh.
ROBERT "BOB" APPLEBY February 11, 2013 at 09:59 PM
How hard is it to make a fake ID on your computer? Asking for ID isn't the answer. Unless there's an emergency outside your home (Police Cars & Fire Engines for a Gas Leak) don't let an unscheduled Utility worker in your home.
Chris Lynch February 11, 2013 at 10:32 PM
Mr Borsch, You write "answering the door with gun in hand"...give me a break, you live in Brookfield CT. I presume you are a grown man, why don't you try acting like one. You seem to be one of those pro-gun people who are scared of the dark. In a nice place like Brookfield answering the door with a gun in hand is more likely to hurt someone (including yourself) as opposed to saving yourself.
Donald Borsch Jr. February 12, 2013 at 01:11 AM
Chris, I live in Bethel. And my comments were done in the spirit of tongue-in-cheek more than anything aggressive. That's why I ended them with the word "Heh.", meaning me chuckling under my breath. And Chris, since I am one of those 'pro-gun people', I can assure you I am quite unafraid of the dark. Bang.


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